Contact Us

We'd love to hear from you. Get in touch with our team for any questions about your order or our products.

Live Chat

The fastest way to reach us is through our website. Use the contact form on any product page or send us a message here.

Typical response time: within 24 hours

Email

For general inquiries, partnerships, or wholesale questions, email us at:

[email protected]

Typical response time: 24-48 hours

Common Questions

How do I personalize my order?

During checkout, there's a personalization field where you can enter your pet's name. We'll custom-make your product with that name.

How long does shipping take?

Production takes 2-5 business days, followed by 3-7 business days for standard shipping within the USA. See our shipping page for full details.

What if I receive a defective product?

We'll replace it or issue a full refund. Please see our return policy for details on how to submit a claim.

Do you offer bulk or wholesale orders?

Yes! For bulk orders (10+ items), please email us at [email protected] for special pricing.

Can I cancel my order?

Orders can be cancelled within 2 hours of purchase, before production begins. After that, the item is already being custom-made. Please contact us as soon as possible.

Business Information

Business Name: Parkville Wholesale LLC

Email: [email protected]

Website: Paws & Prints Shop

Location: United States

Response Time

Within 24-48 hours

Buyer Protection

Satisfaction Guarantee

Pet Lovers

We understand your needs